Glomax

Terms of Service

Effective Date: January 1, 2026 | Last Updated: March 1, 2026

These Terms of Service ("Terms") govern your use of the website and services provided by Glomax Technologies Pvt. Ltd. ("Glomax", "we", "us", or "our"), a company registered in Chennai, India. Please read these terms carefully before using our services.

1. Acceptance of Terms

  • By accessing our website (glomax.co.in) or engaging our services, you agree to be bound by these Terms of Service.
  • If you are entering into these terms on behalf of a company or organization, you represent that you have the authority to do so.
  • If you do not agree to these terms, please discontinue use of our website and services.

2. Services

  • Glomax provides software engineering, consulting, and technology services including but not limited to: AI and machine learning development, generative AI and LLM applications, AI agents, computer vision and document intelligence, data engineering and analytics, cloud architecture and DevOps, web and mobile application development, cybersecurity, and digital transformation.
  • Specific service scope, deliverables, timelines, and pricing are defined in individual Statements of Work (SOW), Master Service Agreements (MSA), or project proposals executed between Glomax and the client.
  • We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected clients.

3. Intellectual Property

  • Pre-existing IP: Each party retains ownership of intellectual property owned prior to the engagement.
  • Work Product: Unless otherwise specified in the SOW or MSA, all custom work product created specifically for a client shall be assigned to the client upon full payment.
  • Glomax Tools & Frameworks: Glomax retains ownership of its proprietary tools, frameworks, libraries, and methodologies used in delivering services. The client receives a non-exclusive license to use such components within the delivered solution.
  • Website Content: All content on this website (text, graphics, logos, code) is the property of Glomax Info Tech and is protected by intellectual property laws.

4. Payment Terms

  • Payment terms, rates, and schedules are defined in the applicable SOW or MSA.
  • Standard payment terms are Net 30 from the date of invoice unless otherwise agreed upon.
  • Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower.
  • Glomax reserves the right to suspend services for accounts overdue by more than 45 days.

5. Confidentiality

  • Both parties agree to maintain confidentiality of all proprietary and sensitive information exchanged during the engagement.
  • Confidential information includes business plans, technical specifications, source code, pricing, customer data, and any information marked as confidential.
  • Confidentiality obligations survive termination of the engagement for a period of 3 years.
  • Standard exceptions apply: information that is publicly available, independently developed, or required to be disclosed by law.

6. Warranties & Disclaimers

  • Glomax warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.
  • We offer a 90-day warranty period post-delivery for defect resolution in custom-developed software.
  • Except as expressly stated, services are provided "as is" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
  • Glomax does not warrant that third-party integrations, APIs, or platforms will remain available or unchanged.

7. Limitation of Liability

  • In no event shall Glomax's total liability exceed the amounts paid by the client in the 12 months preceding the claim.
  • Glomax shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
  • These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) on which the claim is based.

8. Termination

  • Either party may terminate the engagement with 30 days written notice, unless otherwise specified in the SOW or MSA.
  • In the event of material breach, the non-breaching party may terminate with 15 days written notice if the breach is not cured within the notice period.
  • Upon termination, the client shall pay for all services rendered and expenses incurred up to the termination date.
  • Provisions relating to intellectual property, confidentiality, limitation of liability, and indemnification survive termination.

9. Indemnification

  • The client agrees to indemnify and hold Glomax harmless from claims arising from: (a) client-provided content, data, or materials; (b) client's use of delivered solutions in violation of applicable law; (c) breach of these terms by the client.
  • Glomax agrees to indemnify the client against third-party IP infringement claims arising from Glomax's original work product.

10. Governing Law & Dispute Resolution

  • These terms shall be governed by the laws of India, specifically the jurisdiction of the courts in Chennai, Tamil Nadu.
  • Any disputes shall first be attempted to be resolved through good-faith negotiation within 30 days.
  • If negotiation fails, disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996, with Chennai as the seat of arbitration.

11. Force Majeure

  • Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including natural disasters, pandemics, government actions, cyber attacks, or infrastructure failures.
  • The affected party must notify the other party promptly and take reasonable steps to mitigate the impact.

12. Changes to Terms

  • Glomax reserves the right to update these Terms of Service. Changes will be posted on this page with an updated effective date.
  • For clients under active engagements, material changes will be communicated directly.
  • Continued use of our services after changes constitutes acceptance of the revised terms.

Questions?

For questions regarding these Terms of Service, contact our legal team at legal@glomax.co.in.