Conversational AI — Chat and Voice
Most customers have been trained to distrust chat widgets, because most of them exist to avoid a conversation rather than have one. A useful assistant is grounded in your actual policies and data, knows what it does not know, can complete the transaction rather than describing it, and hands over to a person with the full context attached. We build chat and voice assistants across web, WhatsApp and telephony, in the languages your customers actually use.
How we work on this
- Conversation audit — what your customers actually ask, from your own transcripts
- Pilot channel — one channel, one journey, measured on resolution
- Full deployment — multichannel, with handover and reporting
- Continuous tuning — closing the gaps the assistant reports
Our Capabilities
Comprehensive Conversational AI capabilities backed by deep expertise and proven methodologies.
Technologies We Use
We leverage industry-leading tools and frameworks to build robust, scalable solutions.
What we would tell you in the first meeting
Deflection rate is the wrong measure and it is the one most vendors report. A customer who gave up is counted as a success. Measure resolution — did the person get what they came for — and the design decisions change immediately, starting with how quickly you let them reach a human.
Conversational AI — Frequently Asked Questions
How do you measure whether an assistant is working?+
By resolution, not deflection. Deflection counts the customer who gave up as a success, which is why so many chat widgets report excellent numbers while customers complain. We measure whether the person got what they came for, and we treat a fast handover to a human as a good outcome rather than a failure.
Can it work in Indian languages, including mixed input?+
Yes. We build for English and the major Indian languages, including code-mixed input where people move between languages mid-sentence, which is how customers actually write. Voice adds transcription accuracy as a separate problem, so we test that against recordings of your real calls rather than clean studio audio.
Can the assistant do things, or only answer questions?+
It can do things — check an order, book a slot, raise or update a ticket — where you want it to. That crosses from assistant into agent territory, so the same rules apply: scoped permissions, audit trail, and a human in the loop for anything expensive to get wrong.
Related Services
Ready to Get Started with Conversational AI?
Tell us what you are trying to build and what is in your way. We will tell you how we would approach it — including when the answer is that you do not need us.
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